In short
- Live chat widget + WhatsApp + Messenger + SMS in one inbox
- AI chatbot powered by uploaded knowledge sources
- EU-hosted with strong GDPR posture
- Originally a live-chat product, now full messaging suite
What is Userlike
Userlike is a Cologne-based customer messaging platform that started as a live chat widget and grew into a multi-channel messaging suite covering WhatsApp, Facebook Messenger, SMS, and email. The product is EU-hosted and emphasises GDPR rigor as a primary differentiator.
The AI chatbot, branded as AI Automation Hub, lets teams upload knowledge bases (FAQs, docs, manuals) and have the bot answer questions automatically across all connected channels.
Where Userlike fits in 2026
Userlike fits European SMBs and mid-market service businesses (retail, healthcare, financial services) that need WhatsApp plus live chat under one tool, with EU hosting and German-language support as hard requirements. It is commonly used for website live chat, WhatsApp customer support, lead capture from chat conversations, and AI-automated FAQ handling.
The Userlike wedge against Intercom and Drift is straightforward: EU data residency, German-built, and pricing that doesn’t assume a sales-led B2B SaaS budget. For US-first or sales-chat-heavy use cases, Intercom typically still wins on product depth.
How Userlike compares to alternatives
Three rough buckets in the European messaging space. Userlike sits in the live-chat-plus-WhatsApp bucket alongside Trengo and Superchat, all EU-hosted, all GDPR-native. Chatarmin and Sinch Engage sit further into the WhatsApp-marketing-and-broadcast bucket, less live-chat heritage, more WhatsApp campaign tooling. Intercom and Drift sit in the global SaaS bucket, broader product but US-hosted and pricier. Userlike is the right pick when you need live chat as the primary channel with WhatsApp bolted in alongside, and EU hosting is non-negotiable.
FAQ about Userlike
Is Userlike GDPR-compliant and EU-hosted?
Yes. Userlike (now branded Lime Connect) is a Cologne-based provider with all data stored on servers in Germany. This is the main reason European companies pick it over Intercom or Drift.
How much does Userlike cost?
Paid plans start at around 90€/mo for the Team tier with 4 chat seats and WhatsApp included. Higher tiers (Corporate, Business, Flex) run up to 800€/mo with biennial billing offering the steepest discounts.
Does Userlike support WhatsApp?
Yes. WhatsApp Business API is included from the Team plan, with proactive campaign messaging up to 100 contacts per month included and an add-on (39€/mo plus WhatsApp conversation costs) for unlimited campaigns.
Why is Userlike now called Lime Connect?
Userlike rebranded to Lime Connect to signal its move beyond live chat into a broader customer messaging platform covering WhatsApp marketing and AI automation. The product is the same, the domain is now lime-connect.com.
Does Userlike have AI?
Yes. The platform includes an AI chatbot that draws on your knowledge base, suggests agent replies and routes conversations. AI features sit on the higher tiers.
How to use Userlike?
Sign up at userlike.com and install the chat widget on your website. The WhatsApp channel and AI automation can be added in under a day.
Why choose Userlike?
Userlike is Cologne-based with EU hosting and GDPR-first design, which is the practical pick for German SMB websites. Live chat, WhatsApp, and AI automation sit in one workspace.
How does Userlike work?
Userlike provides a chat widget for websites, connects to WhatsApp Business, and routes messages to a shared inbox. AI-powered chatbots handle routine queries and hand off to humans when needed.
How to learn Userlike?
Userlike maintains documentation at userlike.com/en/blog along with the Userlike Help Center. Their YouTube channel has product walkthroughs and the support team is German-speaking.
What are Userlike alternatives?
Common alternatives include Tidio, Crisp, Intercom, and LiveChat. Userlike stands out for EU hosting, German-language support, and WhatsApp inclusion.
What are Userlike reviews?
Userlike is rated 4.4 on G2 with 437 reviews. See the reviews for detailed feedback.
Does Userlike have an API?
Yes, Userlike provides a REST API for chat and contact data. Documentation is at userlike.com/en/api.
Does Userlike have a trial or a demo?
Userlike has a free tier covering basic live chat plus a 14-day free trial on paid plans.
Userlike pricing
Userlike is free. Plans are organised as Free / Team / Corporate / Business. A 14 days free trial is available. See the full Userlike pricing page for current tiers and any add-ons.
