In short
- Customer support helpdesk built specifically for e-commerce
- Shopify and BigCommerce data embedded in support tickets (order, refund, customer)
- AI features: ticket categorization, response drafting, sentiment analysis
- Most large DTC brands run on Gorgias for CX
What is Gorgias
Gorgias is a helpdesk built specifically for e-commerce. It unifies email, live chat, social DMs, SMS, and contact-form messages into one inbox, with Shopify or BigCommerce order data embedded directly in each conversation. Support agents see who the customer is, what they ordered, and what their LTV is, without context-switching.
Where Gorgias fits in 2026
Gorgias competes with Zendesk, Intercom, Front, and HelpScout. The wedge is e-commerce data integration depth, generic helpdesks require manual context lookup or expensive integrations. Gorgias’s Shopify integration handles it natively. AI features added in 2024-25 (auto-triage, response drafting, sentiment analysis) are now competitive with the enterprise incumbents at a fraction of the price.
FAQ about Gorgias
How much does Gorgias cost?
Gorgias uses ticket-based pricing rather than per-agent. The Starter plan is $10/month for 50 tickets, Basic is $60/month for 300 tickets, Pro is $360/month for 2,000 tickets, and Advanced is $900/month for 5,000 tickets. Overage fees apply when you exceed your ticket allowance.
What are the main Gorgias alternatives?
For Shopify brands, Re:amaze, Richpanel, and Zendesk are the most common alternatives. Tidio ($19/month) and Help Scout are cheaper for small teams. Kustomer is the enterprise alternative for larger DTC brands.
Why is Gorgias the default for Shopify stores?
Gorgias was built around Shopify from day one: every conversation shows order history, refund actions, and customer data inline, so agents can edit orders, process refunds, and apply discounts without leaving the inbox. Most other helpdesks treat Shopify as one of many integrations.
Does Gorgias have AI features?
Yes. Gorgias AI Agent can autonomously resolve repetitive tickets (order status, return requests, product questions) using your help center and Shopify data. AI Agent is billed per automated resolution on top of the base plan.
How to use Gorgias?
Sign up at gorgias.com, connect Shopify and your support channels, and import historical conversations. Most stores are live within a few days.
Why choose Gorgias?
Gorgias is e-commerce-native, embedding Shopify order data directly into every conversation, making it the fastest path to revenue-aware support for DTC brands.
How does Gorgias work?
Gorgias unifies email, chat, social, and SMS support, surfaces the customer’s Shopify order context inside each ticket, and uses AI to triage and draft replies.
Is Gorgias free?
No, Gorgias starts at $10 per month after the 7-day free trial. See gorgias.com/pricing for plan details.
How to learn Gorgias?
Gorgias maintains documentation at docs.gorgias.com and runs Gorgias Academy. Their YouTube channel has product walkthroughs and partner agencies offer paid training.
What are Gorgias reviews?
Gorgias is rated 4.6 on G2 with 582 reviews. See the reviews for detailed feedback.
Does Gorgias have an API?
Yes, Gorgias provides a REST API for ticket, customer, and integration management. Documentation is at developers.gorgias.com.
Does Gorgias have a trial or a demo?
Yes, Gorgias offers a 7-day free trial. Sign up at gorgias.com.
Gorgias pricing
Gorgias pricing starts at $10/mo. Plans are organised as Starter / Basic / Pro / Advanced. A 7 days free trial is available. See the full Gorgias pricing page for current tiers and any add-ons.
